Welcome to Hillirious. Customer satisfaction is our top priority. This Cancellation & Returns Policy explains how order cancellations, returns, refunds, and replacements are handled on our multi-vendor marketplace.

1. Order Cancellation

Customers can cancel an order before it has been shipped by the seller.

• Orders can be cancelled from My Orders.
• If the order has already been shipped, cancellation may not be possible.
• Certain products such as customized, personalized, digital products, gift cards, and hygiene items may not be eligible for cancellation.
• If a seller cancels your order due to stock unavailability or any other reason, a full refund will be processed.

2. Return Policy

Most products can be returned within 7 Days of successful delivery unless otherwise mentioned on the product page.

Products must be:

• Unused and undamaged
• In original packaging
• With all accessories, manuals, warranty cards, and invoices
• Without any physical damage caused by the customer

Returns will not be accepted if:

• The product has been used or damaged by the customer.
• Original packaging is missing.
• Return request is made after the return window expires.
• The product belongs to a non-returnable category.

3. Non-Returnable Products

The following categories are generally not eligible for return:

• Personal Care Products
• Innerwear & Lingerie
• Food & Grocery Items
• Gift Cards
• Digital Products
• Customized Products
• Software & Downloadable Products

4. Damaged, Defective or Wrong Product

If you receive:

• A damaged product
• A defective product
• A wrong item
• Missing accessories

Please raise a return request within 48 Hours of delivery with clear photos or videos as proof.

Our support team will verify the issue and arrange a replacement or refund.

5. Refund Policy

Once the returned product is received and successfully inspected:

• Refunds are processed within 5–7 Business Days.
• The refund will be credited to the original payment method.
• For Cash on Delivery (COD) orders, refunds will be transferred to the customer's registered bank account or UPI ID.

6. Replacement Policy

Replacement is available only if:

• The product is defective.
• Wrong product received.
• Product is damaged during shipping.

Replacement availability depends on stock.

7. Return Pickup

Where available, Hillirious will arrange a pickup from your location.

If pickup service is unavailable:

• Customers may be requested to ship the product to the seller's return address.
• Shipping charges may be reimbursed after verification (subject to seller policy).

8. Seller Responsibility

As a multi-vendor marketplace, every seller is responsible for:

• Product quality
• Packaging
• Shipping
• Return approval
• Refund processing

Hillirious acts as a technology platform connecting buyers and sellers while assisting in dispute resolution when required.

9. Refund Timeline

10. How to Request a Return

1. Login to your Hillirious account.
2. Go to My Orders.
3. Select the order.
4. Click Return/Replace.
5. Choose the reason.
6. Upload supporting images if required.
7. Submit your request.

Our team will review your request and notify you of the next steps.